Privacy Policy

Effective Date: November 2025
Applicable to Bangladesh Operations

Shaplika.com operates a digital products marketplace where creators/sellers list digital goods and customers browse, purchase, and download digital products. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our website, apps, and related services.

This policy is designed for Bangladesh operations and is aligned with applicable legal and regulatory expectations in Bangladesh (including ICT-related rules and relevant regulatory directions) and generally accepted privacy principles.

1. Who We Are (Data Controller)

Shaplika.com
Email: support@shaplika.com
Privacy Contact: privacy@shaplika.com

Shaplika is the entity responsible for determining how and why your personal data is processed through the Services.

2. Scope

This Privacy Policy applies to:

  • Visitors who browse Shaplika.com

  • Registered users (buyers and sellers)

  • Customers making purchases or downloads

  • Sellers/creators listing and selling digital products

  • Anyone contacting support or participating in surveys or promotions

3. Eligibility

Our Services are intended for users who are 18 years or older. If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian.

4. Personal Data We Collect

4.1 Data You Provide

For Buyers / Users:

  • Name (optional, depending on features)

  • Email address (required for account and purchase delivery)

  • Username and password (stored securely)

  • Contact number (optional)

  • Address (only if required for invoicing/compliance; usually not required for digital goods)

For Sellers / Creators:

  • Legal name or business name

  • Email and phone number (as needed)

  • Payout details (bank or mobile financial service details)

  • Tax-related information (if required under Bangladeshi rules)

  • Verification documents (only where required for compliance, fraud prevention, or payouts)

Support Communications:

  • Messages, attachments, and transaction details shared with support

4.2 Data We Collect Automatically

  • IP address

  • Device identifiers (browser type, OS, device type)

  • Log data (access time, pages viewed)

  • Search and browsing behavior

  • Download counts and product interaction events

  • Security-related metadata (to prevent abuse, bots, and fraud)

4.3 Payment Data

Payments are processed by third-party payment providers. We do not store full card details. We may retain limited transaction references such as:

  • Payment status

  • Transaction ID or reference

  • Amount, currency, and timestamp

5. Why We Process Your Data (Purposes)

We process personal data to:

  1. Provide and operate the marketplace

    • Account creation and profile management

    • Product purchase and download delivery

    • Seller product listings and payouts

  2. Customer support and dispute handling

    • Queries, refunds, chargebacks, and transaction disputes

  3. Platform security and fraud prevention

    • Detect abnormal activity and protect platform integrity

  4. Product and service improvement

    • Improve UI/UX, performance, and reliability

  5. Marketing and communications

    • Service updates and promotions (where permitted and opt-out available)

  6. Compliance and legal enforcement

    • Accounting, audit, and regulatory obligations

6. Legal Basis for Processing

We rely on the following lawful justifications:

  • Contract necessity

  • Legitimate business interest

  • Consent (marketing, cookies, surveys)

  • Legal obligation

7. Cookies and Similar Technologies

We use cookies for:

  • Essential site functionality

  • Performance and analytics

  • Security protections

  • Marketing and retargeting (where enabled)

You may control cookies through your browser settings. Disabling essential cookies may affect site functionality.

8. How We Share Your Data

We do not sell personal data.

8.1 Service Providers

  • Hosting and cloud services

  • Security and fraud prevention tools

  • Analytics providers

  • Email and SMS delivery services

8.2 Payment & Payout Providers

  • Payment gateways and mobile financial services

  • Banks or payout partners

8.3 Legal or Regulatory Authorities

  • Court orders

  • Law enforcement or regulatory requirements

8.4 Business Transfers

User data may be transferred during mergers, acquisitions, or asset sales under lawful safeguards.

9. Seller Content and Public Information

Seller public information may include store name, profile name, and product listings. Private contact details are not shared publicly unless chosen by the seller.

Sellers are responsible for ensuring uploaded digital products comply with applicable rights and laws.

10. Data Retention

  • Account data: while the account is active

  • Transaction records: typically 5–7 years

  • Support records: reasonable retention period

  • Security logs: limited duration

  • Marketing data: until opt-out

Data is securely deleted or anonymized when no longer required.

11. Data Security

We implement reasonable safeguards including:

  • HTTPS encryption

  • Access controls

  • Monitoring for suspicious activity

  • Secure storage practices

No system is 100% secure. Users should protect their account credentials.

12. Your Rights and Choices

You may:

  • Update your profile information

  • Request account closure

  • Opt out of marketing communications

  • Request access, correction, or deletion of personal data (subject to legal limits)

Requests can be sent to privacy@shaplika.com (identity verification may be required).

13. International Users

Data may be processed in Bangladesh and in locations where service providers operate, with appropriate safeguards.

14. Changes to This Policy

Updates will be posted on this page with a revised effective date. Continued use indicates acceptance of changes.

15. Contact

Privacy matters: privacy@shaplika.com
General support: support@shaplika.com